$0.00
1. Products sold in the Online Store are available for delivery throughout the national territory and abroad. Deliveries are made to the address indicated by the User in the order form.
2. The shipping of the order placed depends on the time at which the customer makes the payment of the same, thus conditioning the delivery time. All orders paid on a business day up to 11:00 a.m. are processed.
3. The costs will be communicated to You when you place your order. By confirming your order you accept these costs and delivery times.
4. Unless out of stock or carrier delay, in the case of standard shipping, on average, deliveries are made in 2 to 3 working days, in any case, the delivery may take up to 7 working days in Portugal mainland and 7 to 60 working days to other destinations (islands and abroad), however, the delivery time may be affected by delays and logistical problems in times of high demand as the festive seasons.
5. The shipping charges accepted by the Client at the time of the purchase correspond to a service provided by Mystic or its distribution partners that only aim to deliver that order from point A (warehouse) to point B (address indicated by the client). The delivery is considered done to any person who receives it at the agreed address and signs the delivery receipt.
6. To track an order in progress, the Customer should access his Customer Area and check the status of his order as well as its tracking number, or alternatively through Order Tracking by the order number and e-mail with which you registered.
7. If you do not claim your order from the shipping company within the time allowed and the order is returned to Mystic, you will have to pay the shipping costs of the new shipment. Any free shipping campaigns in force are only valid for the first shipment and do not apply to reshipments.
8. Upon delivery, you should inspect the packaging for any damage. If you find that the products are damaged, the customer should not accept the delivery of the order, which will be returned, and should communicate the situation through the contact form or via e-mail. Mystic will proceed with the refund of the amounts paid for the order and shipping, as soon as the warehouse receives and completes the return process, after verifying the products.
9. Any claim of non-receipt of an order must be made within a maximum period of 30 days from the date the order was made. After this deadline, Mystic will not be responsible for the loss of the order.
Shipping rates are applied per order. The exact amount applicable to each order depends on the zone of delivery and will be explicitly stated before the order is finalized.