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FAQ’S - Frequently Asked Questions

Payment Methods

At our store, we're committed to making your shopping experience as seamless as can be, starting with how you handle payments. Explore our array of secure and user-friendly payment methods to discover the perfect way to complete your transaction. More details about our payment options are readily available here.

Shipments and deliveries

For all the information you require on Shipping and Delivery, from tracking your package to estimating delivery times, we've got you covered. Our comprehensive guide ensures you have all the details at your fingertips. Click Here

Privacy Policy

We value your privacy and are committed to safeguarding your personal information. Our Privacy Policy describes how we collect, use and protect your data, ensuring full transparency at every step of the process. To learn more about our privacy practices, please take a moment to review our Privacy Policy available here.

Returns and Exchanges

Have you changed your mind or received a product that doesn't meet your expectations? Don't worry, our returns and exchanges process is designed to make it easy for you. For detailed information on how to initiate a return or exchange, please refer to our dedicated returns and exchanges guide. Learn more by visiting this link.

How do I order an item?

Browse our site and add all the items you like to your cart. To finalize your order and if you already have an account, just select the LOGIN option.

If you have not yet registered, we suggest that you do so at the same time, simply by registering again and filling out the fields presented to you.

After finalizing it, simply select the payment method and confirm the payment data in your email.

How can you contact Master Swiss?

To contact us, click this link and fill the form.

When will I get my products?

Shipping can take anywhere from 3 to 5 business days. When you’re completing the checkout, you will see the multiple options available for shipping and an estimation of how long will it take.

Terms and Conditions of Use

Use of the site implies full and complete acceptance of the general conditions of use described on the page Terms and Conditions.

If I don't like an item can I return it?

MASTER SWISS will return or exchange the items within a maximum of 14 calendar days, provided that the item is in exactly the same condition as it was sent, and the costs of return/exchange will be charged to the customer.

Are the payment methods secure?

All data entered into our system is confidential and completely secure.

If you prefer to make your payments by credit card, you can do so via PayPal or by selecting Credit Card, a method that scrupulously complies with all requirements for processing secure online payments.

Select the payment method that suits you best and easily order what you like the most.

I forgot my password, now what?

It is very simple and fast.

Just click on LOGIN, and you will be directed to a new page where you will find the button RECOVER PASSWORD.

You must fill in your email and click on the REMEMBER PASSWORD button.
You will then receive an email sent to the account you indicated and follow the instructions.

How do I create my Master Swiss store account?

It is very simple and fast.

Just click LOGIN, and you will be directed to a new page where you will find the REGISTER button.

You must fill in your name, e-mail address and password.

You will then receive an email sent to the account you indicated, so that we can confirm the veracity of it.

After clicking on the link sent to you, you will be directed to your account / personal area, where we suggest you fill in the remaining data for billing and shipping your orders.

Save the changes and you're done!

How do I properly care for kitchen utensils to prolong their lifespan?

Hand wash utensils instead of using a dishwasher, avoid leaving them in hot pans, and periodically oil wooden utensils to prevent cracking. Storing utensils in an organized manner can also prevent damage.

What's the difference between various types of kitchen knife blades?

Different knife blades have specific purposes. For instance, a chef's knife is versatile for chopping and slicing, while a serrated knife is ideal for bread. Research blade types to match your cooking needs.

How can I choose the right kitchen gadgets for my needs?

Assess your cooking habits and needs. Choose kitchen gadgets that align with your cooking style, such as measuring tools, timers, or specialty utensils that make your tasks easier.

How do I maintain and sharpen kitchen knives in a knife set?

To maintain and sharpen kitchen knives, regularly hone them using a honing rod and professionally sharpen them with a sharpening stone or a knife sharpener. Proper storage and hand washing are also essential for knife longevity.

Are non-stick cookware items safe to use?

Yes, non-stick cookware is generally safe when used properly. Look for bakeware labeled as PFOA-free for added safety. Avoid using metal utensils to prevent damaging the non-stick coating.

What should I look for in a quality stainless steel cookware set?

A quality stainless steel cookware set should have features like even heat distribution, sturdy handles, and a durable non-reactive surface. Look for brands with positive customer reviews and long-lasting performance.

What if I'm not satisfied with the quality or performance of the 3-Ply frying pan?

Customer satisfaction is our priority. If you're not satisfied with the quality or performance of the frying pan, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

How do I clean and maintain the 3-Ply frying pan?

Cleaning is usually straightforward. 3-Ply frying pans are dishwasher safe. For best results and to extend the pan's life, hand washing with warm water, mild soap, and a soft sponge is recommended.

Is the 3-Ply frying pan oven-safe?

Yes, 3-Ply frying pans are oven-safe, allowing you to transition from stovetop to oven seamlessly. Check the product details for the recommended oven temperature limit.

Can I use metal utensils with the 3-Ply frying pan?

To maintain the integrity of the cooking surface, it's generally recommended to avoid using metal utensils with 3-Ply frying pans. Opt for utensils made from silicone or wood to prevent scratching.

Is the 3-Ply frying pan non-stick?

The 3-Ply frying pan is not typically non-stick by itself. Always check the product details to confirm.

Will the handle of the 3-Ply stay cool during cooking?

Many 3-Ply come with handles designed to remain cool or heat-resistant during cooking. However, using a pot holder or oven mitt is recommended for added safety, especially during longer cooking times.

Can I use a 3-Ply frying pan on different types of stovetops?

Yes, our 3-Ply frying pans are versatile and suitable for various stovetops, including gas, electric, ceramic, and induction. The layered construction ensures compatibility and efficient heat transfer on different surfaces.

What are the benefits of a 3-Ply frying pan?

A 3-Ply frying pan features three layers of metal, typically stainless steel encapsulating an aluminum core. This design offers excellent heat distribution, precise temperature control, and even cooking, making it ideal for various culinary tasks.

What if I'm not satisfied with the quality or performance of the casserole?

Customer satisfaction is important to us. If you're not satisfied with the quality or performance of the product, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

How do I clean and maintain the casserole and glass lid?

Most casserole and glass lids are dishwasher safe, making cleaning convenient. However, to maintain their quality and longevity, hand washing with warm water, mild soap, and a soft sponge is often recommended.

Will the glass lid's handle get too hot to touch during cooking?

The glass lid's handle is usually designed to remain cool during cooking. However, it's recommended to use an oven mitt or towel when handling the lid, especially if the casserole has been cooking for an extended period.

Is the casserole dish compatible with different cooktops?

Yes, our 3-Ply steel casserole are versatile and compatible with various cooktops, including gas, electric, ceramic, and induction. They provide consistent and efficient heat distribution on different surfaces.

Can I see my food cooking through the glass lid?

Yes, the glass lid allows you to monitor the cooking process without lifting the lid. This helps you keep an eye on your dish's progress and make adjustments if needed without losing heat or moisture.

Is the glass lid durable and heat-resistant?

Yes, the glass lids on our casserole are made from tempered glass, which is heat-resistant and durable. It can withstand high cooking temperatures and sudden temperature changes without cracking.

What are the advantages of a 3-Ply steel casserole with a glass lid?

A 3-Ply steel casserole offers superior heat conductivity and even heat distribution, ensuring your food cooks uniformly. The glass lid allows you to monitor your cooking without lifting the lid, preserving moisture and flavor.

What if I'm not satisfied with the quality or appearance of the lunch bag?

Customer satisfaction is our priority. If you're not satisfied with the quality or appearance of the lunch bag, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

Can I fit my work essentials along with my lunch in the bag?

Yes, our lunch bags are designed to accommodate both your lunch items and your work essentials. They often come with additional pockets and compartments for organizing your belongings.

Will the lunch bag's straps or handles be comfortable to carry?

The straps and handles of our lunch bags are designed with comfort in mind. They're often padded and adjustable, ensuring a comfortable carrying experience even when the bag is filled with food.

Is the lunch bag easy to clean and maintain?

Yes, our lunch bags are often easy to clean. Most are made from materials that can be wiped down with a damp cloth or sponge.

Can I use the lunch bag as a regular purse when I'm not carrying lunch?

Certainly, many of our lunch bags are versatile and can double as stylish purses. They're designed to seamlessly blend into your daily routine, so you can use them as a regular accessory even when not carrying food.

Is the lunch bag insulated to keep my food fresh and at the right temperature?

Yes, our lunch bags come with insulation to help keep your food fresh and maintain the appropriate temperature. Maintains temperature for up to 6 hours, thanks to its 6mm EVA interior.

Will the lunch bag's appearance still maintain its purse-like look when filled with food?

Absolutely, our lunch bags are designed to maintain their purse-like appearance even when filled with food. The structure and design ensure that they remain stylish and functional at the same time.

Is the lunch bag spacious enough to fit all my lunch items?

Yes, our lunch bags that look like purses are designed with practicality in mind. They can carry up to 3 Tupperware thanks to their large storage area, 29cm X 19cm X 15cm.

What if I'm not satisfied with the quality or performance of the enameled cast iron pot?

Customer satisfaction is important to us. If you're not satisfied with the quality or performance of the pot, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

Is the enameled cast iron pot heavy and difficult to handle?

Enameled cast iron pots can be weighty due to their solid construction. However, the weight is part of what makes them excellent for even heat distribution and retention. They come with ergonomic handles for easy lifting and handling.

Will the enameled coating affect the taste of my dishes?

No, the enameled coating is non-reactive and won't affect the taste of your dishes. It ensures that your food retains its original flavors and characteristics.

Can I use the enameled cast iron pot in the oven?

Yes, our enameled cast iron pots are oven-safe and can usually withstand high cooking temperatures. Check the specific product details for the recommended maximum oven temperature.

How do I clean and maintain the enameled cast iron pot? Is it dishwasher safe?

Hand washing is recommended for preserving the enameled coating's quality. Use warm water, mild soap, and a soft sponge. Avoid abrasive cleaners or metal scouring pads. We recommend not to use the dishwasher.

Can I use the enameled cast iron pot on different types of stovetops?

Yes, our enameled cast iron pots are versatile and can be used on various stovetops, including gas, electric, ceramic, oven, and induction. They are suitable for a wide range of cooking setups.

Will the enameled coating chip or crack over time?

Our enameled cast iron pots are designed to be durable and resistant to chipping and cracking. However, proper care is important. Avoid EXTREME temperature changes and using metal utensils to maintain the integrity of the coating.

Is the enameled coating safe for cooking and food contact?

Yes, the enameled coating on our cast iron pots is safe for cooking and food contact. It acts as a protective layer, preventing direct contact between the iron and your food.

What if I'm not satisfied with the quality or performance of the bottle?

Customer satisfaction is our priority. If you're not satisfied with the quality or performance of the bottle, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

Is the bottle's silicone coating durable and long-lasting?

The silicone coating is designed to be durable and long-lasting. It provides an extra layer of protection for the glass and enhances the bottle's overall durability.

Is the bamboo lid sustainable and eco-friendly?

Yes, the bamboo lid is a sustainable and eco-friendly choice. Bamboo is a renewable resource that grows quickly and doesn't require the use of harmful chemicals or excessive water during its growth.

How do I clean the bottle? Is it dishwasher safe?

The silicone-coated glass bottle is often dishwasher safe. However, to maintain the bamboo lid's quality and integrity, we recommend hand washing it. The glass bottle can be easily cleaned using warm water and mild soap.

Can I use the bottle for both hot and cold beverages?

Yes, the glass used in our bottles is thermal-resistant and can handle both hot and cold beverages. The silicone coating provides insulation, making it comfortable to hold even when the content is hot.

Is the bamboo lid secure and leak-proof?

Absolutely, the bamboo lid is designed to provide a secure and leak-proof seal, helping to prevent spills and leaks even when the bottle is placed in a bag or carried around.

What if I'm not satisfied with the quality or performance of the silicone utensil set?

Customer satisfaction is our priority. If you're not satisfied with the quality or performance of the utensil set, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

Can I use silicone utensils for both cooking and baking?

Yes, silicone utensils are versatile and can be used for both cooking and baking. They are perfect for stirring, flipping, and scraping in various culinary tasks.

Will the silicone utensils retain odors or flavors from the food I cook?

Silicone is non-porous, so it won't retain odors or flavors from the food you cook. This ensures that your utensils remain odor-free and don't transfer unwanted tastes to your dishes.

How do I clean and maintain silicone utensils? Are they dishwasher safe?

Silicone utensils are easy to clean and most are dishwasher safe. However, for longevity, we recommend hand washing with mild soap and warm water. Avoid using abrasive cleaners or metal scouring pads.

Can I use silicone utensils with non-stick cookware?

Absolutely, silicone utensils are gentle on non-stick surfaces and won't scratch or damage them. They are a great choice for protecting your cookware investment.

Will the silicone utensils melt or warp at high cooking temperatures?

Our silicone utensils are heat-resistant and specifically designed to withstand high cooking temperatures. They won't melt or warp even when used in hot pans or pots.

Are silicone utensils safe for cooking and food contact?

Yes, silicone utensils are safe for cooking and food contact. They are BPA-free, heat-resistant, and non-toxic. Our utensil sets are designed to meet food safety standards, ensuring your health and well-being.

What if I'm not satisfied with the quality or fit of the apron after purchase?

Customer satisfaction is important to us. If you're not satisfied with the quality, fit, or any aspect of the apron, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

Will the apron's straps cause discomfort during extended wear?

Our apron often features adjustable straps to provide a comfortable fit for extended wear. These straps distribute weight evenly, reducing discomfort even during longer periods of use.

Can I use the apron for activities beyond cooking, like gardening or crafting?

Absolutely, our aprons are versatile and can be used for various activities such as gardening, crafting, and even serving. They offer protection and convenience across a range of tasks.

Can I easily clean the apron after cooking? Is it machine washable?

Yes, our apron is machine washable, making cleanup a breeze. Simply remove any excess food or stains and toss the apron in the washing machine.

Will the apron protect my clothes effectively from spills and stains?

Yes, our apron is designed with durable and stain-resistant materials to provide effective protection against spills, splatters, and stains. They're a great addition to your kitchen attire to keep your clothes clean while cooking.

How do I know if the apron will fit me comfortably?

Our apron comes with adjustable straps for a customized fit.

What if I'm not satisfied with the performance of the knife sharpener?

Customer satisfaction is important to us. If you're not satisfied with the sharpener's performance, please consult our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure your satisfaction.

How do I clean the knife sharpener after use?

Cleaning our knife sharpeners is usually simple. Use a soft brush to remove metal shavings and debris. 

Is it easy to use the knife sharpener, or do I need prior experience?

Most of our knife sharpeners are user-friendly. They are designed for both beginners and experienced users, making it easy to achieve professional-level sharpening results.

Will the knife sharpener remove too much metal from my knives?

Our knife sharpeners are designed to remove minimal metal while achieving effective sharpening results. As it is a manual pressure, we avoid removing a lot of metal, but it is still effective. 

How often should I use the knife sharpener to maintain my knives?

The frequency of sharpening depends on how often you use your knives and the type of knife. As a general guideline, using the sharpener every 2-3 months for regularly used knives is recommended. 

Will using a knife sharpener damage my knives in the long run?

Our knife sharpeners are engineered to provide precise sharpening without damaging your knives. Proper usage and following the instructions will ensure your knives are sharpened safely and maintain their longevity.

How do I know if the knife sharpener will work effectively on my knives?

Our knife sharpeners are designed to work with a wide range of knife types, including chef's knives and more. 

What if I'm not satisfied with the non-stick grill performance?

Customer satisfaction is our priority. If you're not completely satisfied with the grill, please refer to our Refund and Returns Policy within the specified time frame. We offer options for returns, exchanges, or refunds to ensure you're happy with your purchase.

How do I know the grill will fit my stove?

Our grill works on any heat source, including induction and oven. Please check the product dimensions provided to ensure that the grill is suitable for you.

Will the non-stick coating affect the flavor of my grilled food?

No, the non-stick coating is designed to be food-safe and should not affect the flavor of your grilled dishes. The coating's primary purpose is to prevent sticking and make cleanup easier.

How do I clean the non-stick grill? Is it dishwasher safe?

Cleaning our non-stick grill is easy. We recommend hand washing with mild soap and a soft sponge. Avoid using abrasive cleaners or scouring pads to protect the non-stick surface. Not dishwasher safe.

Can I use metal utensils with the non-stick grill?

To preserve the non-stick coating, we recommend using silicone or wood utensils instead of metal. Metal utensils may scratch or damage the coating over time, reducing its effectiveness.

Will the non-stick coating peel or wear off after frequent use?

Our grill is engineered with durable non-stick coatings that are designed to resist peeling or wearing off. Follow the care instructions provided to ensure the longevity of the non-stick surface.

How do I know the non-stick coating is safe for cooking?

Our non-stick grill plates are made with coatings that are PFOA-free and safe for cooking.

What if I'm not satisfied with the knife holder after purchasing it?

We strive for customer satisfaction. If the knife holder doesn't meet your expectations, you can refer to our returns policy. We offer a specified return window during which you can return or exchange the product for a refund or another option. Read Here.

How do I install the knife holder? Is it easy to mount?

Our knife holders arrive ready to use. From the box to your kitchen shelf.

Can I use the knife holder for other kitchen tools besides knives?

Absolutely, our knife holders are versatile. In addition to knives, you can use them to store other kitchen tools like scissors or kitchen shears. This makes them a practical addition to any kitchen.

Will the knife holder damage the blades of my knives?

Our knife holders are designed with materials that won't damage the blades of your knives. They have soft inserts that prevent the blades from touching hard surfaces, preserving their sharpness.

Can I clean the knife holder easily if it gets dirty?

Absolutely. Most of our knife holders are made from materials that are easy to clean. Simply wipe them down with a damp cloth to remove any dirt or debris. Regular cleaning will keep your knife holder looking great.

Will the knife holder keep my knives secure and prevent them from falling out?

Yes, our knife holders are designed with secure slots or magnets to hold your knives in place, preventing them from accidentally falling out. They are constructed to ensure your knives are both easily accessible and well-protected.

How do I know if the knife holder will fit my knives?

Our knife holders are designed to accommodate a variety of knife sizes and shapes. They typically come with slots of different widths to fit various knives, from small paring knives to larger chef's knives.

Can I return the knives if they don't meet my expectations?

Yes, we offer a satisfaction guarantee. If you're not completely satisfied with your purchase, you can return the knives within our return window for a refund or exchange. Please refer to our Refund and Returns Policy for more details.

How do I know if the knives will hold their sharpness over time?

Each blade is designed to retain its sharpness. Regular honing and proper maintenance, as outlined in our care instructions, will ensure your knives remain sharp.

Are these knives suitable for different types of cutting tasks?

Our knife sets are curated to cover a wide range of cutting tasks. From slicing and dicing to chopping and carving, our sets include a variety of knife types to meet all your culinary needs.

Will I receive proper care instructions for maintaining the knives?

Absolutely. Each set comes with care instructions to help you maintain the knives' performance and longevity. 

How do I know if the knives will be comfortable to use?

Our knife sets are designed with ergonomics in mind, ensuring comfortable handling during extended use. Additionally, we offer a satisfaction guarantee. If you're not satisfied with the comfort of the knives, you can return them within our specified period and return policies. Read Here

I'm worried about the knives arriving damaged. What's your policy on that?

We take great care in packaging our knives to prevent damage during transit. In the rare event that a knife arrives damaged, please contact our customer support, and we'll promptly arrange for a replacement or refund.

How can I be sure of the quality of the knives if I can't see them in person?

We understand your concern. We provide product descriptions, high-resolution images, and customer reviews to give you a comprehensive view of the knives. 

How do I maintain and sharpen kitchen knives in a knife set?

To maintain and sharpen kitchen knives, regularly hone them using a honing rod and professionally sharpen them with a sharpening stone or a knife sharpener. Proper storage and hand washing are also essential for knife longevity.

Are non-stick cookware items safe to use?

Yes, non-stick cookware is generally safe when used properly. Look for bakeware labeled as PFOA-free for added safety. Avoid using metal utensils to prevent damaging the non-stick coating.

What should I look for in a quality stainless steel cookware set?

A quality stainless steel cookware set should have features like even heat distribution, sturdy handles, and a durable non-reactive surface. Look for brands with positive customer reviews and long-lasting performance.

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