Coverage
Master Swiss stands behind the quality of its products, offering a comprehensive warranty to customers who purchase through authorized channels. Covered purchases include those made from our authorized representatives on the street, our official website, or through authorized dealers.
Exclusions
Products purchased from unauthorized physical retail outlets or marketplaces are not covered by our warranty.
Claim Process
Customers seeking to repair or replace a product must adhere to our internal process. To initiate a claim, the customer must:
• Register the product for warranty through our website: [Insert Warranty Registration Link]. Master Swiss is not responsible for returns of unregistered products.
• Provide a valid sales receipt confirming the purchase from an authorized point of sale or agent.
• Failure to provide the required proofs may result in Master Swiss declining the replacement request.
Replacement Conditions
If the product to be replaced is not in stock, Master Swiss will offer a similar or higher-value product as a replacement.
Exclusions from Warranty
This warranty does not cover:
• Damage resulting from thermal shocks, drops, improper use, failure to follow use and care instructions, or unauthorized modification or repair.
Normal wear and tear.
• Discoloration, warping, or metal separation due to high heat or prolonged heat exposure when empty, or non-stick deterioration resulting from misuse or abuse.
• Stains, discoloration, or scratches on the inside or outside of the product.
• Accidents caused by fire, flood, or similar catastrophic events.
• Commercial, professional, or workplace use.
• Glass or porcelain components.
• Dust or insects inside the product.
• Nonstick damage caused by metal or sharp utensils.
• Products purchased from unauthorized sellers.
Important Note
Master Swiss reserves the right to refuse replacement if the above conditions are not met. This warranty is subject to change, and any updates will be reflected on our website.
Limitation of Warranties
There are no warranties which extend beyond those set forth herein. Any implied warranties that may apply to master swiss products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
In no event shall master swiss be liable for any special, incidental, or consequential damages based on breach of this limited warranty, breach of contract, or strict liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Consumer Rights and Additional Information
This Master Swiss warranty does not affect any statutory rights you may have or any rights that cannot be excluded or limited, or any rights against the retailer from whom you purchased the product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You may assert any of these rights at your sole discretion.
By purchasing Master Swiss Kitchenware, you acknowledge and agree to the terms of this warranty policy.
